What we do
At Paper and Pain, we practise listening by design. Through research, facilitation, and design implementation, we help organisations understand their people, align around what matters, and create change that lasts.
Get in touch
We think
We play
We build
Thinking
Behavioural studies, interviews, concept testing, market research and surveys.
We listen. To you, so we understand what you're trying to achieve. To the people you serve, so we understand what they need. And to our world, where trends, tensions and opportunities often hide in plain sight. Good decisions start with understanding.
Strategy
Workshops, stakeholder engagement, co-creation and strategic facilitation
We create spaces for people to think, learn and make sense of things together. Whether you're exploring a new direction, tackling a thorny problem or building consensus across teams, we'll help you move forward with greater clarity and confidence.
Design
Product design: UX/UI, mobile and desktop, digital and mixed, concept and dev-ready
From digital products and services to new experiences and ways of working, we design solutions grounded in real human needs. We're here to create things that are useful, meaningful and built to last.
Accessibility
Accessibility audits, inclusive design
Good design should work for everyone. We help teams embed accessibility and inclusion into everyday practice rather than treating them as compliance requirements. We help organisations move beyond compliance and build products, services and systems that work for more people from the start.
Growth
Capability building, design and product system management
The best ideas don't end at launch. We help you and your team embed new ways of thinking, working and measuring success so change can continue long after the project ends.
We have something for everyone
Every company
Early stage start ups and mature companies: we work with everyone.
Every user
B2B, B2C, B2B2C: we design products for humans, no matter the industry.
Every budget
We offer payment plans, flexible terms, and special discounts.