Terms of Service - Paper and Pain Pte. Ltd.

Last Updated: 18 June 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the consulting and professional services (the "Services") provided by Paper and Pain Pte. Ltd. ("we," "us," or "our"), a company based in Singapore operating globally. These Terms constitute a legally binding agreement between you and Paper and Pain Pte. Ltd. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Definitions

"Client," "you," and "your" refer to the individual or entity accessing or using our Services.

"Deliverables" refers to the work product, designs, reports, analyses, presentations, or other materials we provide to you as part of the Services.

"Intellectual Property Rights" means all patent rights, copyright rights, moral rights, rights of publicity, trademark rights, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights.

"Statement of Work" or "SOW" refers to any written document describing the specific Services to be provided, deliverables, timeline, and fees, which may supplement these Terms.

3. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use our Services.

4. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting a prominent notice on our website or by sending you an email. Your continued use of our Services after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

5. Services

We will provide the Services as described in any applicable Statement of Work or other written agreement between you and Paper and Pain Pte. Ltd. We will use reasonable skill, care, and diligence in providing the Services in accordance with applicable professional standards.

We reserve the right to make changes to the methods, processes, or procedures, dates, or other aspects of the Services if we reasonably determine that such changes are necessary or advisable, provided that such changes do not materially affect the nature or scope of the Services or the fees charged.

6. Your Responsibilities

You agree to:

  • Provide timely access to information, personnel, systems, and facilities reasonably necessary for us to perform the Services
  • Make decisions and provide approvals in a timely manner
  • Designate a primary contact with authority to make decisions regarding the Services
  • Pay all fees as set forth in any applicable SOW or invoice
  • Provide feedback on Deliverables within the timeframe specified in any applicable SOW
  • Use the Services and Deliverables in compliance with applicable laws and regulations

7. Fees and Payment

You agree to pay all fees specified in any applicable SOW or invoice. Unless otherwise specified:

  • Fees are quoted in Singapore Dollars (SGD)
  • Payment is due within 15 days of the invoice date
  • We may charge interest on late payments at the rate of 1.5% per month
  • Fees do not include taxes, which will be added where applicable
  • Fees do not include reasonable travel and out-of-pocket expenses, which will be billed separately with your prior approval

If you dispute any portion of an invoice, you agree to pay the undisputed portion and to provide written notice specifying the basis for the dispute within 15 days of the invoice date.

8. Term and Termination

These Terms will remain in effect until completion of the Services or until terminated as provided below.

Either party may terminate these Terms or any SOW for convenience upon 30 days' written notice to the other party. Upon such termination, you agree to pay for all Services performed and expenses incurred up to the effective date of termination.

Either party may terminate these Terms or any SOW immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within 30 days after receiving written notice of the breach.

Upon termination, all rights and obligations of the parties will cease except for payment obligations for Services performed before termination and the provisions of these Terms that expressly or by their nature survive termination.

9. Confidentiality

Each party agrees to maintain the confidentiality of the other party's confidential information, which includes any non-public information disclosed during the provision of Services. Each party agrees to:

  • Use the confidential information only for purposes of performing obligations under these Terms
  • Protect the confidential information using at least the same degree of care used to protect its own confidential information
  • Not disclose the confidential information to any third party without prior written consent, except to employees, agents, or contractors who need to know the information and are bound by similar confidentiality obligations

These confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party without use of the confidential information; or (d) is rightfully received from a third party without restriction.

These confidentiality obligations will survive termination of these Terms for a period of 3 years.

10. Intellectual Property

Unless otherwise specified in an applicable SOW:

We own all right, title, and interest in and to any pre-existing materials, methodologies, tools, techniques, processes, know-how, and software that we use in providing the Services.

Upon receipt of full payment, we grant you a non-exclusive, non-transferable, royalty-free license to use the Deliverables for your internal business purposes only.

You own all right, title, and interest in and to any materials you provide to us in connection with the Services. You grant us a non-exclusive, non-transferable license to use, reproduce, and modify such materials solely for purposes of providing the Services.

11. Representations and Warranties

Each party represents and warrants that:

  • It has the full right, power, and authority to enter into and perform its obligations under these Terms
  • Its performance under these Terms will not violate any applicable law or regulation or any agreement with any third party

We warrant that the Services will be performed in a professional and workmanlike manner in accordance with generally accepted industry standards.

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, WE MAKE NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of Liability

To the maximum extent permitted by law, Paper and Pain Pte. Ltd. shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

13. Indemnification

You agree to indemnify, defend, and hold harmless Paper and Pain Pte. Ltd., its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from: (a) your use of the Services or Deliverables in violation of these Terms; (b) your violation of any applicable law or regulation; or (c) your violation of any third-party right, including without limitation any intellectual property right.

Paper and Pain Pte. Ltd. agrees to indemnify, defend, and hold harmless you, your officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that such parties may incur as a result of or arising from our violation of any third-party intellectual property right in the provision of the Services.

14. Independent Contractor Relationship

Paper and Pain Pte. Ltd. is an independent contractor and not your employee, agent, joint venturer, or partner. Paper and Pain Pte. Ltd. has no authority to bind you to any contractual obligation. Paper and Pain Pte. Ltd. is solely responsible for all taxes, withholdings, and other statutory or contractual obligations related to its business.

15. Non-Solicitation

During the term of any SOW and for a period of 12 months thereafter, you agree not to solicit for employment or hire any employee of Paper and Pain Pte. Ltd. who was involved in providing Services, without the prior written consent of Paper and Pain Pte. Ltd. This provision does not restrict general solicitations of employment not specifically directed at Paper and Pain Pte. Ltd. employees.

16. Force Majeure

Neither party will be liable for any delay or failure to perform its obligations under these Terms (except payment obligations) due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, epidemics, or disease.

17. Website Content and Copyright

The content on our website — including text, graphics, and case studies — is owned by Paper and Pain Pte. Ltd. or our licensors and is protected by copyright and other applicable laws, except for any materials provided by clients. You may view and share our website content for personal, non-commercial purposes, but may not reproduce, distribute, or create derivative works from it without our prior written consent.

Our website may reference or display third-party content, such as client trademarks and brand assets used with permission to showcase our work. We do not claim ownership of any such third-party material, and are not responsible for it.

If you believe content on our website infringes your copyright, please contact us at hi@pain.design with enough detail to identify the material and your rights in it, and we will review and respond promptly.

18. Privacy

Our collection and use of information in connection with the Services and our website is described in our Privacy Policy, which is incorporated by reference into these Terms.

19. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms will be subject to the exclusive jurisdiction of the courts of Singapore.

20. Entire Agreement

These Terms, together with any applicable SOW, constitute the entire agreement between you and Paper and Pain Pte. Ltd. regarding the provision of Services and supersede all prior or contemporaneous agreements, proposals, or representations, written or oral, concerning the subject matter.

21. Waiver and Severability

The failure of Paper and Pain Pte. Ltd. to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

22. Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempt to assign or transfer these Terms without such consent will be null and void. We may freely assign or transfer these Terms without restriction.

23. Notices

Any notices or other communications permitted or required under these Terms will be in writing and will be delivered by personal delivery, electronic mail, or by certified or registered mail, return receipt requested, to the addresses specified in the applicable SOW or otherwise designated in writing.

24. Contact Information

If you have any questions about these Terms, please contact us:

  • By email: hi@pain.design
  • By mail: 160 Robinson Road #14-04, Singapore, 068914